Free it help desk inventory software | inventory management | help desk

Best free IT Helpdesk and Inventory Management software

I was searching for a free IT helpdesk and Inventory Management software for more than few years. I have tried IRM, exoPhpdesk, spiceworks and free demo helpdesk software's.  But I was not happy with the features. Then I found GLPI from freshmeat.net. I was quiet impressed by the futures available in this software. It got almost all the functionalists offered by the commercial help-desk software's. I have been using GLPI successfully for more that four years. I can say  this is the best open-source IT helpdesk and Inventory Management software in the industry
You can download the software form official GLPI webiste
Installation Procedure

License -  GPL licence
Features list of GLPI

General

  • Multi-entities management (multi-park, multi-structure)
  • Multi-users management
  • Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509...) and multiple servers
  • Multilingual management (22 languages available )
  • Permissions and profiles system
  • Cache and Pagination system
  • Complex search module
  • Bookmark search system
  • Configurability of display fields in lists
  • Export System in PDF, CSV and SLK (spreadsheet)
  • Saving/restoration module of the database to the SQL format
  • Exportation of the database to the XML format
  • Configurable dropdowns
  • Dictionary
  • System of notifications on events (consumable stock, expiry of contracts and licenses)
  • Updates check system
  • UTF8 interface
  • HTML 4.01 compatibility
Inventory
  • Import data of the inventory from one or several OCS Inventory NG servers
  • Inventory of the computers fleet with management of its components, disk space and TCO management
  • Inventory of the monitors with management of the connections to the computers
  • Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs...).
  • Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.
  • Inventory of the external devices (scanners, graphical tables...) with management of the connections to the computers Inventory of the telephones fleet with management of connections to the computers
  • Inventory if the software fleet with license and expiration dates management
  • Assignment of the hardware by geographic area (room, floor...)
  • Typing models management to make the insertion of equal configurations easier
  • Commercial and financial Information management (purchase, guarantee and extension, damping)
  • Filing of the materials left the inventory
  • Management of the status of the hardwares
  • Management of the various states for the materials (in repair...) Management of generic peripherals and monitors being able to be associated several computers
  • Management of external bonds towards other applications
  • History of the modifications on the elements of the inventory
Tracking
  • Management of the tracking requests for all the types of material of the inventory
  • Tracking requests opened using web interface or email
Final user
  • Final user frontend for intervention demand
  • Mail tracking of the intervention demand feature
  • Interventions history consultation
  • Possibility of adding comments at the request of intervention using web interface or email
Technicians
  • Interventions demands priority management
  • Tracking of interventions demands
  • Mail tracking of interventions
  • Assignment of interventions demands
  • Opening/Closing/Re-opening of interventions
  • Assignment of a real time of interventions
  • History of done interventions
  • Displaying of the interventions to do by a technician
  • Displaying of the history of the interventions for a given hardware
  • Posting of the interventions to be realized by technician
  • Posting of the history of the interventions for a given material
  • Management of planning of intervention
Statistics
  • Statistics reports by month, year, total.
  • Global
  • By technician or enterprise
  • By hardware, location or type
  • By user
  • By category
  • By priority
Management
  • Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits...) and associated contacts
  • Management of the contracts (loan, hiring, leasing, insurance, maintenance and service)
  • Management of the documents related to the elements of inventories, contracts...
  • Management of the types of authorized documents
Reservation
  • Management of the reservations for the material in affected inventory with the park of loan
  • User interface (calendar) for reservation
Knowledge Database
  • Management of a basic system of knowledge hierarchical
  • Management of a public FAQ
Reports
  • Reports generation about the devices
  • By device-type
  • By associated contract
  • By commercial informations
  • Network Reports



FOLLOW US :-    
   





5 comments :

  1. Its good to know that there are a lot of fleet management service available these days in the market. there are much things that im looking for that i was able to find here like Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509...) and multiple servers in your post! thanks for posting!

    ReplyDelete
  2. Usefull and interesting information. Help desk and system software helps companies to manage incidences, customer interactions and other managments tasks. Regards.

    ReplyDelete
  3. This comment has been removed by a blog administrator.

    ReplyDelete
  4. The program is a bit old as for me. Although pretty good. The truth is, I prefer to use return the software to ensure that is not free. I'm sure they have more. And if you break something you will always help. I use this https://jitbit.com/ . I advise people who have long been working with him. And they were very satisfied with their services. In general, as I do.

    ReplyDelete
  5. Thanks for sharing info about Best free IT Helpdesk and Inventory Management software...
    inventory software

    ReplyDelete